Our Policies

It is our mission to provide our clients with a calm & relaxing environment.

 

With all respect, we kindly request our guests observe our space policies. 

When you schedule your appointment, you are agreeing to these policies.

*ALL appointment confirmations and reminders will be via EMAIL

 

DEPOSITS

All deposit amounts go towards the booked service(s). In the event of a cancellation or if you need to reschedule you may choose to use the deposit for the rescheduled appointment or request a refund*.

*Please note that this only applies if you have notified the spa about canceling/rescheduling at least 24-hours before your appointment.  

LATE ARRIVALS
It is best to arrive 10 minutes before your scheduled start time. If you arrive later than the scheduled start time we still have to end your treatment on the initially scheduled end time. Please keep in mind that you will be charged for the cost of the initial scheduled appointment.  In order to get the most of your treatments by us, please be on time!

CANCELLATIONS/RESCHEDULING
Your appointment is very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointments. Please notify us by e-mail if your cancellation is outside of our normal business hours or you’re unable to reach us by phone: skinreverence@gmail.com

ANY APPOINTMENTS CANCELLED/RESCHEDULED OR CHANGED WITHOUT 24 HOURS NOTICE WILL RESULT IN A CHARGE EQUAL TO 100% OF THE RESERVED SERVICE AMOUNT.


ALL “NO SHOWS” WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT. 

We recognize the time of our clients and therapist is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. 

Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.

 

SICK OR FEELING UNWELL
If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a facial while sick is not recommended and in some cases can make you feel worse. We also would like to remind you that Skin Reverence is an open space facial bar, and want to make sure to respect and protect everyone's well-being.

PAYMENT POLICY
A valid credit card number is required at the time of booking. This policy also applies to gift card and gift, certificate holders. Full payments are due at the time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash and Venmo. We do not accept personal checks.

 

MEDICAL CONDITIONS
Please advise us at the time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy, or special needs that may affect your services.

Some treatments are not recommended for guests who have certain conditions. For your safety we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:
• Cancer
• Cardiovascular conditions, including high or low blood pressure
• Swollen or painful lymph nodes
• Undiagnosed skin rash or thrombosis
• New injury of any kind
• Open sores

 

Please let your therapist know of any other medical conditions and/or metal implants.

Please note that individuals who have received Botox or Dermal fillers (any injectables), chemical peels, micro-needling, micro-blading, permanent makeup/tattoo, cosmetic treatments with laser or ultrasound, Must wait at least 2 weeks before any facial treatment can be performed.

 

Individuals prescribed Accutane ( Isotretinoin Therapy) must wait 6-12 months after completion of the prescription before any facial treatment can be performed.

 

PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking their appointment.

 

GIFT CERTIFICATE POLICY
Gift certificates may be purchased at our spa.


Unfortunately,  we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, or stolen. Gift certificates cannot be redeemed as cash.

 

REFUNDS
Unfortunately, skincare products, spa services, and gift cards/certificates are non-refundable.

 

PERSONAL BELONGINGS
Please leave all jewelry and valuable items at home. Skin Reverence is not responsible for any lost or misplaced items.

QUIET ENVIRONMENT
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.

 

CHILDREN & VISITORS ACCOMPANYING THE CLIENT
Due to our limited seating and our guest to maintain the spa’s ambiance, the spa facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our age restriction policy. For the safety of your children and the comfort of other guests, this policy is strictly enforced.

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