Cancellation Policy

When scheduling this service, a deposit is required to hold your appointment. This deposit will be credited to the cost of your service. Clients have UP TO 48 hours before their appointment to cancel for a full refund or reschedule the appointment. All cancellations made WITHIN 48 hours of the scheduled appointment time or no-shows will automatically forfeit any deposit made and incur a $180 charge for the customized service booked (forfeited deposit amount will be credited to this charge). Failure to pay for a canceled or missed appointment will incur a late fee of $25 per day and may also result in a small claims case or civil suit. We understand that emergencies and illnesses can arise. If you have a fever, or a known/diagnosed infection within 48-hours prior to your appointment time, we request that you let us know immediately by text: 626-698-8687. Late cancellation due to emergency, or illness, will generally not result in any charges, however, this is determined on a case-by-case basis. Please note that female menstruation is not considered an emergency or illness. LATE ARRIVAL: Please arrive with ample time to find parking (street parking and parking spots behind the spa studio are both free). Google maps directions can be found at https://g.page/SkinReverence. If you are running late, we ask that you call as soon as possible: 626-698-8687. Arriving after your appointment time will result in shortened service or cancellation of your service with full-service fees due — even when sessions are shortened due to late arrival. There is a grace period of 10 minutes before being considered a late arrival.