Cancellation Policy

PAYMENT: All balances due for booked services will be charged at the time of service. Each day it’s late will accrue a $25 fee per day. There is a $75 fee for bounced checks. The credit card information you provide is securely kept on file and not charged until a charge comes up (i.e., services are rendered, or no-show). No refunds or returns on any products or services. CANCELLATION/NO-SHOW: We respectfully ask that you provide at least 48-hours’ notice for any schedule changes or cancellation requests. Please understand that we cannot fill that appointment time when you cancel or miss your appointment without providing a 48-hour notice. This is an inconvenience to your aesthetician and means our other clients miss the chance to receive their services. For this reason, you will be charged 100% of the service(s) missed. If a service is customized with varied pricing, the corresponding charge is $180. In addition, any future appointments will require pre-payment. We also reserve the right to require a credit card number to be provided to book future appointments. We understand that emergencies and illnesses can arise. If you have a fever, or a known/diagnosed infection within 48-hours prior to your appointment time, we request that you let us know immediately by text: 626-698-8687. Late cancellation due to emergency, or illness, will generally not result in any charges, however, this is determined on a case-by-case basis. Please note that female menstruation is not considered an emergency or illness. Failure to pay for a canceled or missed appointment will incur a late fee of $25 per day and may also result in a small claims case or civil suit. LATE ARRIVAL: We request that you arrive with ample time to find parking (street parking and parking spots behind the spa studio are both free). Google maps directions can be found here: https://g.page/SkinReverence. If you are running late, we ask that you call as soon as possible: 626-698-8687. Arriving after your appointment time will result in shortened service or cancellation of your service with full-service fees due even when sessions are shortened due to late arrival. There is a grace period of 10 minutes before being considered a late arrival.